Frequently Asked Questions
Everything you need to know about shopping with ALB LONDON.
What are your shipping times and costs?
We offer standard and express shipping worldwide. UK orders typically arrive within 2-3 business days, while international shipping can take 5-10 business days depending on your location. Shipping costs are calculated at checkout based on your delivery address.
How do I return an item?
We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our Returns Portal to generate a shipping label and start your request.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. As our collections range from slim to oversized fits, we recommend checking the 'Fit & Fabric' section on the product description for the most accurate guidance.
What payment methods do you accept?
ALB LONDON accepts all major credit cards including Visa, Mastercard, and American Express. We also support digital wallets like Apple Pay and Google Pay, as well as buy-now-pay-later options via Klarna and Clearpay.
Are your garments ethically produced?
Sustainability and ethics are at the core of ALB LONDON. We partner with certified manufacturers who ensure fair wages and safe working conditions. We prioritize high-quality fabrics designed to last, reducing the impact of fast fashion.
Can I track my order once it has been placed?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.